Messaging

Messaging settings control the channels Spark uses to send and receive customer messages.

Choose or review the Spark mailbox

1. Open Settings.
2. Choose Messaging.
3. Enter a mailbox name when one is not already selected.
4. Check availability.
5. Enable conversations when the address is ready.

The mailbox preview shows the full Spark-managed address clients can see. Production mailboxes use the provider mail domain, such as pro.mimbbo.com; non-production environments use the matching environment domain.

Use an existing email address

Use linked email when the workspace should send templates, campaigns, and replies from an address outside Spark’s mail domain.

1. Choose Connect existing email.
2. Select Google, Microsoft 365, or IMAP/SMTP.
3. Authorize Spark or provide the required mailbox credential setup.
4. Make the connected address the default sender.

Spark stores a copy of messages it sends and receives through the linked account. Auni and Conversations read that Spark copy, not the live provider mailbox, when drafting or responding.

If a linked account disconnects or credentials expire, reconnect it before sending or syncing new email through that address. Removing a linked account stops Spark from using that sender and removes the stored connection credential. Existing conversation history remains in Spark.

Manage email forwarding

Use forwarding when you want copies of customer emails Spark receives sent to other addresses.

• Separate multiple forwarding addresses with commas.
• Save forwarding after changing the destination list.
• Turn forwarding off when Spark should stop sending copies.

Forwarding does not replace the Conversations inbox. It sends copies while Spark still keeps the conversation record.

Understand linked-email reporting

Spark can report conversation activity and provider-accepted sends for linked accounts. It may not have delivery, bounce, complaint, open, click, or SES inbound verdicts for those messages. Use campaign results from linked accounts as activity reporting unless Spark shows provider-specific evidence for a stronger status.

Manage SMS

SMS can be enabled or disabled from Messaging settings when the workspace supports SMS. SMS is a separate channel from email.

In Conversations, SMS replies are one-way for now. Sending another SMS starts a new SMS thread instead of continuing an existing one.

Manage blocked and spam senders

Sender rules apply to exact email addresses.

• Spam rules move matching conversations out of the normal inbox.
• Block rules stop future inbound email and new bookings from that exact address.
• Removing a sender rule lets future messages from that address behave normally again.

Use sender rules for unwanted or unsafe senders. Do not use them to manage ordinary client preferences; use email preference links when the client is opting out of outreach.