Messaging

Messaging settings control the channels Spark uses to send and receive customer messages.

Choose or review the Spark mailbox

1. Open Settings.
2. Choose Messaging.
3. Enter a mailbox name when one is not already selected.
4. Check availability.
5. Enable conversations when the address is ready.

The mailbox preview shows the full Spark-managed address clients can see. Production mailboxes use the provider mail domain, such as pro.mimbbo.com; non-production environments use the matching environment domain.

Use an existing email address

Use linked email when the workspace should send templates, campaigns, and replies from an address outside Spark’s mail domain.

1. Choose Connect existing email.
2. Select Google or Microsoft 365.
3. In your default browser, choose the email address you entered and approve sending and reply access.
4. Return to Spark. Spark finishes setup and makes the address available as a sender.

For another provider, select IMAP/SMTP and follow the credential setup shown in Spark. This flow does not open Google or Microsoft authorization.

Only a business admin can connect, change, or remove a linked email. One Google or Microsoft mailbox can be connected to one Spark business at a time.

Review the status before sending:

• Connected means Spark can send and sync replies.
• Connected for sending means outbound email is available, but replies are not syncing yet.
• Reconnect means Spark needs fresh provider access before it can keep using the address.

Spark stores a copy of messages it sends and receives through the linked account. Auni and Conversations read that Spark copy, not the live provider mailbox, when drafting or responding.

If a linked account disconnects or its access expires, reconnect it before sending or syncing new email through that address. Choose the same address when the provider asks which account to use.

Removing a linked account stops Spark from using that sender and removes Spark’s stored connection credential. Google access is revoked during removal. Microsoft does not provide an app-only token revocation action, so remove Mimbbo from Microsoft My Apps when Spark prompts you to finish revoking Microsoft access. Existing conversation history remains in Spark.

Manage email forwarding

Use forwarding when you want copies of customer emails Spark receives sent to other addresses.

• Separate multiple forwarding addresses with commas.
• Save forwarding after changing the destination list.
• Turn forwarding off when Spark should stop sending copies.

Forwarding does not replace the Conversations inbox. It sends copies while Spark still keeps the conversation record.

Understand linked-email reporting

Spark can report conversation activity and provider-accepted sends for linked accounts. It may not have delivery, bounce, complaint, open, click, or SES inbound verdicts for those messages. Use campaign results from linked accounts as activity reporting unless Spark shows provider-specific evidence for a stronger status.

Manage blocked and spam senders

Sender rules apply to exact email addresses.

• Spam rules move matching conversations out of the normal inbox.
• Block rules stop future inbound email and new bookings from that exact address.
• Removing a sender rule lets future messages from that address behave normally again.

Use sender rules for unwanted or unsafe senders. Do not use them to manage ordinary client preferences; use email preference links when the client is opting out of outreach.